FAQ
Frequently Asked Questions
Why Choose Universal Arts Compounding Pharmacy?
For over 33 years, Universal Arts has specialized exclusively in sterile and non-sterile compounding. As a pharmacist-owned and operated, PCAB-accredited pharmacy, we are committed to providing high-quality, customized medications that meet rigorous quality standards. We are fully compliant with USP <795>, <797>, and <800> standards.
Our knowledgeable, bilingual (English & Spanish) team is dedicated to delivering personalized service, with convenient shipping and pickup options available.
Is Universal Arts Compounding Pharmacy accredited, and what does that mean for patients?
Yes. Universal Arts Compounding Pharmacy holds PCAB accreditation for both sterile and non-sterile compounding. Fewer than 1% of compounding pharmacies in the United States earn this distinction.
For patients, this means every medication is prepared according to rigorous quality and safety standards designed to support consistency, accuracy, and patient care.
What quality and safety testing does Universal Arts Compounding Pharmacy perform?
Our facility certifiers are CETA certified and our third-party testing laboratories are ISO Certified. Testing performed on our compounded medications may include potency verification, sterility testing, and endotoxin analysis, when applicable.
Do I need a prescription for a compounded medication?
Yes. As a 503A pharmacy, we require a valid patient-specific prescription from a licensed healthcare provider with prescriptive authority.
I am a patient and have a valid prescription. How do I send it to the pharmacy?
If you have a valid prescription in hand, you may:
- Text: Send a picture of the prescription to 305-556-2673, and our team will contact you.
- Mail: Send the original prescription to:
Universal Arts Compounding Pharmacy
14350 NW 56th Ct, Suite 114
Miami, FL 33054 - In Person: Drop off the prescription at our pharmacy during business hours:
Monday–Friday, 9:00 AM–7:00 PM.
I am a provider and would like to send a prescription. How can I do so?
We accept prescriptions via:
- E-Prescribing: On your EMR system, search for “Universal Arts Compounding Pharmacy” or search our phone number 305-556-2673.
- Fax: 305-556-9749
- Verbal Orders: Call directly to speak to the pharmacist at 305-556-2673.
To help prevent delays, compounded medication prescriptions should include:
- Date of prescription
- Patient demographics (name, date of birth, phone number, address, and allergies)
- Medication details (drug name, strength, dosage form, quantity to dispense, directions for use, and refills)
- Provider information (name, signature, office phone number, office address, and DEA number if a controlled substance)
For shipping and handling, please state: patient pay or provider pay, and where to ship to (patient, provider, or pickup).
Does insurance cover compounded medications?
We do not contract directly with insurance, since the cost may be provided to you at a higher premium tier than what we charge. Rather, we call the patient and provide the prescription price directly.
If you choose to fill it with us, you may request a claim form from our pharmacy and submit it to your insurance for possible reimbursement.
I am a provider and would like to pay for a compounding medication directly. How can I do so?
Our receptionist can take a credit card over the phone. Please call us immediately after placing your order. Alternatively, you may include a note with the prescription order stating to call the provider's office for payment information.
For ongoing orders, pricing lists, and medications charged to your business, we ask that you open an account with our pharmacy. To do so, call us or send an email request to compoundrx@uaprx.com.
How quickly can Universal Arts Compounding Pharmacy fill my prescription?
Most prescriptions are completed within 2–3 business days. This timeframe allows our pharmacy team to review the formula, prepare, and process your order.
If your medication is being shipped, please allow an additional 1 to 2 days for local delivery.
Do you ship medications?
Yes. We offer shipping options through FedEx 2Day, FedEx Priority Overnight, UPS Ground, and local courier. Shipping costs vary depending on the address and service selected. Please contact us to confirm shipping availability in your area.
Do you offer local pickup?
Yes. Patients may pick up prescriptions at our pharmacy during regular business hours:
Monday–Friday, 9:00 AM–7:00 PM
14350 NW 56th Ct, Suite 114
Miami, FL 33054
What if I have questions about my medication?
Our pharmacists offer counseling for new and refilled medications. Consultations are available in person or by telephone, including toll-free access.
Counseling may cover medication use, special instructions, storage, administration, self-monitoring, and other information relevant to your dispensed compounded medication.
How do I request a refill?
Refills may be requested by:
- Text: Send a request to 305-556-2673
- Website: Submit a request on our website by clicking the “Refill” icon at the top of the home page.
- Phone: Call 305-556-2673, dial 0, and request a refill from our receptionist.
- App: Download the ‘Pocket Rx’ app, enter zip code 33054, and select our pharmacy. Download links:
Can I transfer my prescription from another pharmacy?
Yes, you can. Prescriptions may be transferred to our pharmacy via our website or by talking to one of our pharmacists:
- Online: Go to www.uaprx.com and click the “Transfer a Prescription” icon at the top right-hand side of our home page. Fill out the requested information and click enter.
- Directly with a Pharmacist: Call 305-556-2673, dial 0, and ask to speak to a pharmacist. Please provide your name, date of birth, medication name and strength, and previous pharmacy name & phone number.
Once the transfer is completed, we will call you to confirm and verify if you are ready to fill it.
I’m an international patient. Can I fill my prescription at your pharmacy?
Typically filled for emergency purposes. Regardless of origin, all prescriptions require review and approval by the pharmacist and remain subject to Florida Board of Pharmacy regulations. Please contact us for more information.
Can an international provider order compounded medications?
We work with international physicians whose patients are in need of a compounded medication for treatment. We cannot guarantee the shipment will pass the customs agency in your country.
Regardless of origin, all prescriptions require review and approval by the pharmacist and remain subject to Florida Board of Pharmacy regulations.
For assistance, please contact us at compoundrx@uaprx.com.
I am a patient and I have questions on how to use my medication. How can I get assistance?
Visit our Patient Instructions page and click on the link that pertains to your medication: www.uaprx.com/patient-instructions
If you don’t find your medication listed or if you have additional questions, please give us a call or text us at 305-556-2673.
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